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Ordering portraits, gifts and keepsakes and making custom gifts

  • Where can I find my I.D. number or Hospital Cart ID?
    Your Customer ID Number is a 9- to 16-digit number located on the paper that you received from the Mom365 photographer in the hospital. It may also be called Cart ID, Baby ID or Photo ID. This number is used to locate your baby's Newborn Portrait in the Baby Portraits and to place an online order in the Shop. Still can't find it? Please contact us here.
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  • How do I order Newborn Portraits?

    Please Visit our shop to view all of the photo packages, keepsakes and gifts available in our current online catalog. To visit our shop and place your order, please click on the link below:

    http://www.mom365.com/gifts/ourshop.aspx

    You will be able to order prints, announcements and keepsakes in a few easy clicks. All available images will display during the ordering process.  The Customer ID Number (9-16 digit number located on the order form, order form receipt or proof sheet) is needed when placing an order. Family members and friends can contact the parents to obtain this information. Shipping & handling will automatically be added to your order at checkout.


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  • How do I order individual pictures?

    Individual photo sheets can be ordered with the purchase of your photo package. For additional ordering information, best pricing and availability of individual selections, please contact our Customer Care Center at 1-800-620-8474. Our representative will take the necessary information to process your order. Hours of operation are Monday through Friday 9 am - 5:30 pm (cst) and Saturdays 8 am - 4:30 pm (cst).


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  • How can I design my own combination package?

    Due to the numerous combinations that are available for multi-pose packages, we recommend that you speak with a customer service representative when placing this type of order. For assistance, please contact our Customer Care Center at 1-800-620-8474. Our hours of operation are Monday through Friday 9 am - 5:30 pm (cst) and Saturdays 8 am - 4:30 pm (cst).


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  • Why are the prices higher on the website than in the catalog?

    For your ordering convenience, our shop is available 24/7 online. For best pricing, parents are encouraged to place an order with a Mom365 representative during your photo session at the hospital or through our Customer Care Center. Our helpful representatives are available to assist you Monday through Friday 9 am - 5:30 pm (cst) and Saturdays 8 am - 4:30 pm (cst).


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  • How do I check status of my order?
    To check your order status, log in to the website, go to the Shop link and click on Order Status at the lower left of your screen. You will be asked to enter the order number that you received in your Order Confirmation email. If you are unable to locate your order number, please call Customer Service at 1-800-620-8474.
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  • How do I return an order?
    Your satisfaction is important to us. If you have questions or concerns, please contact our Customer Service Department at 1-800-620-8479 within 10 days of receiving your package. (Sorry, shipping/handling and C.O.D. fees are not refundable.)
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