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General Site Help

  • Why can't view some things on your Web site?

    The Web site is best viewed using:

    Internet Explorer version 7.0 or higher
    Mozilla Firefox version 7.0 or higher
    Safari 4.1.3 or higher

    If you are unsure of which browser version you have, in most cases you can find this information under the Help menu, under "About Internet Explorer," "About Navigator," or something similar. Macintosh users can also find these options under the Apple menu.

    If you want to get the most out of your experience at, you should also download Flash now.

    Due to the wide variety of settings and capabilities of individual monitors, it is difficult to display the exact color and details of images. If you feel that the color of a gift item you ordered from is not what you thought it would be, please contact us by e-mail or phone at 1-800-620-8479.

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  • Where can I find my I.D. number or Hospital Cart ID?
    Your Customer ID Number is a 9- to 16-digit number located on the paper that you received from the Mom365 photographer in the hospital. It may also be called Cart ID, Baby ID or Photo ID. This number is used to locate your baby's Newborn Portrait in the WebNursery® and to place an online order in our shop. Still can't find it? Please contact us here.
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  • Is my information secure? understands the importance of your family's safety. All orders and personal information are protected and secured with encryption and the use of a VeriSign site certificate. You can feel confident that your baby's information - and your personal information - can only be read by a representative.

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  • Where is the data from Baby Namescape from?

    The data for Baby Namescape is drawn from some 2100 Mom365 participating hospitals across the U.S.

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  • How can I contact you?

    If you need to contact us, please feel free to send us an e-mail or call Customer Service at 1-800-620-8479 from Monday through Friday 9 am - 5:30 pm (cst) and Saturdays 8 am - 4:30 pm (cst).

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  • My question isn't answered here.

    Still don't see what you're looking for? Send us an e-mail and we'll get back to you as soon as we can.

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