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Finding and viewing your Baby Web Page

  • How can I find my baby pictures online?

    The best way to find your baby pictures online is to use the link from the Welcome to Webnursery® email you should have received in your email or click here and log-in with your Username and Password.  If you have not received an email from Mom365, check your spam folder to see if it’s there.  If our records had the wrong email, or you did not provide us with one, contact customer service here with the Customer ID Number you were given by your Mom365 photographer in the hospital.


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  • Where can I find my I.D. number or Hospital Cart ID?
    Your Customer ID Number is a 9- to 16-digit number located on the paper that you received from the Mom365 photographer in the hospital. It may also be called Cart ID, Baby ID or Photo ID. This number is used to locate your baby's Newborn Portrait in the Baby Portraits and to place an online order in the Shop. Still can't find it? Please contact us here.
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  • What is my Password?

    Your Mom365 Baby Portraits* account actually has two passwords – your personal Baby Portraits Account Password and your Baby Portraits Visitor Password. Your personal Baby Portraits Account Password allows you to access features to manage your baby's information customize features of your Baby Portraits Baby Web Page. You received your Baby Portraits Account Password in a welcome email we sent you when your Baby Portraits Web Page was posted on Baby Portraits.

    You received the second password - the Baby Portraits Visitor password, in a Baby Portraits Share email. This password, if enabled, is required of others who want to view your Baby Web Page. You can set or change both passwords by clicking the Account link at the top right of the screen. If you forget your Baby Portraits Account Password, visit this page to retrieve your lost password.


    * Baby Portraits used to be named WebNursery.
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  • How can I change my passwords and other WebNursery® account settings?

    To change your Visitor Password and other Baby Portraits account settings, click on the My Baby Page Login at the top right of the screen. You will be asked to enter your Username and Baby Portraits Account Password. If you did not receive a welcome email from Baby Portraits, you can request a new Password here or call Customer Service at 1-800-620-8479. Your  customer service agent may ask you for your Cart ID or Customer number (What is this?). 

    Once you have logged in you can update your information on the Basic Detail pages and update your Baby Web Page Details page.  Here you will be able to update your baby's name, birthdate, birth details, and much more, as well as customize your baby web page.

     


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  • How can I change my baby's details, such as birth date and weight?

    To change your baby's details (as well as your password, your email and other account settings), either click the Edit Baby Details link on your baby's Baby Portraits Baby Web Page, or go to My Baby Page Login, where you will be asked to enter your Username and Baby Portraits Account Password.  Once logged in, select Baby Portraits Baby Details.  Once you have edited the information, be sure to click on the save button to complete the process.


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  • When will my baby's photos be posted?

    Portraits are usually posted within 24 to 36 hours of a baby leaving the hospital and are available online for at least six months. If during this time frame you (mom) cannot view your baby’s photographs, please contact customer service at 1-800-620-8474. Visitors, please reconfirm the password with the baby's parents and try again.


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  • How can I customize my Baby’s Web Page

    You can customize your Baby Web Page by clicking on the “Customize/Edit” button on the top right hand side of your baby web page. Once you do this, you can customize your Baby Web Page theme or background, music, Facebook sharing, Portrait and Guestbook messages and slideshow photo order.


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  • How can I change the wallpaper on my Baby’s Web Page?

    To change the wallpaper on your Baby’s Web Page, simply click on the Customize/Edit button and select the wallpaper you wish to appear.


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  • How do I disable comments on my Baby’s Web Page?

    To disable comments, please go to your Account Info page by logging into My Baby Page Login and unclick the “Enable Comments” box.  Scroll down to find the information you wish to change. Once you have updated the information, click on the Save button.


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  • How can I change, stop or mute the music on my Baby’s Web Page

    To change, stop or mute the music on your Baby’s Web Page, simply click on the Customize/Edit button and select the music you wish to play or select “No Music” if you wish to mute the music.  Once you have edited the music, click on the Save button.


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  • How can I enable or disable Facebook sharing on my Baby’s Web Page?

    You can enable Facebook sharing by clicking on the button “Enable Sharing” and then clicking on the “Share” button.  Be careful, your baby's web page can be shared by anyone in your social network.  If for any reason you do not want to share your baby's photos on Facebook then do not select this option, or make sure you require a Vistor's Password.


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  • How long will you keep my baby’s images and how much time do I have to order my newborn's portrait?

    Mom365 keeps images for approximately one year. We recommend that you place your order with us as soon as possible. Please contact us if you would like us to search for a particular portrait in our archives past one year. Availability of portraits past the one year mark is not guaranteed.


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  • I need to report an issue on the website, who do I contact?

    If you need to contact us, please feel free to send us an e-mail or call Customer Service at 1-800-620-8479 from 7 AM CST - 7 PM CST Monday through Friday and 9 AM CST - 4 PM CST on Saturday.


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